Hands Free Torch

Unused, Clean, Sellable Returns - Items that are unused, clean and sellable are eligible for return or exchange. If the buyer would like to exchange for a new item, they will be responsible for the return shipping costs only. If the item falls under this category and the buyer would like to return the item for a refund, they will be responsible for a 15% restocking fee as well as the return shipping costs.

Defective Returns - Items that are defective are backed by our product guarantee which states that our products will be free of defects. If the buyer receive a defective item, they will be eligible for an exchange for a new item at no additional cost to them. However, if they would like to return the item for a refund and not an exchange of the defective product, buyer is responsible for the return shipping costs.

Used, Damaged Item Returns - Once the item has been used, the buyer is no longer eligible for a return or exchange.

What happens after 30 days?

• Returns are eligible for up to 30 days from the date the order was placed. After 30 days returns will not be accepted.

What if I've changed my mind about my purchase and just want to return the product?

• Orders can be returned for refund or exchange within the first 30 days. Certain restrictions apply as noted above.

What if HatchetsandAxes.com doesn't receive my returned item?

• Return shipping must include a tracking number. This tracking number allows us to track the package to ensure proper receipt. If we have not received your return within 10 days of processing your return, you will be billed.